Refund Policy

Last updated: July 27, 2026

1. What this policy covers

This Refund Policy explains how refunds are handled for the two types of payments associated with Khelam: (a) payments players make to venues for booked slots, and (b) subscription fees venue owners pay to Khelam for listing plans.

2. Venue bookings (player payments to venues)

When you book a slot through Khelam, you pay the venue directly — by cash, UPI, card, or any method the venue accepts, on arrival or as agreed with them. Because Khelam is not a party to this payment:

• Refunds, rescheduling, and cancellation terms for a venue booking are set by the individual venue, not by Khelam.
• Each venue's cancellation and advance-payment policy, where provided, is shown on its listing page within the app.
• If you have a dispute about a refund for a venue visit, you must raise it directly with the venue. Khelam can help facilitate contact with the venue but cannot enforce or guarantee a refund on the venue's behalf.
• If a venue listed on Khelam is found to be consistently unresponsive to legitimate refund disputes, please report it to us at the contact below — we may remove the listing.

Cancelling or rescheduling a slot

• Each venue sets its own notice period for cancellation and rescheduling; it is shown in the app when you manage your booking. After that point, changes must be arranged directly with the venue.
• Rescheduling moves your booking to another time at the same venue and does not involve any payment through Khelam.

Advance payments made by UPI

• Where a venue accepts an advance through a UPI ID or QR code shown in the app, that money is transferred directly to the venue. Khelam never receives or holds it and therefore cannot issue a refund for it.
• Refunds of advances are decided and paid by the venue under its own cancellation policy. Contact the venue directly, using the contact details on its listing.
• If a venue confirms a payment and then fails to honour the booking, report it to us — we can contact the venue and, in repeated cases, remove the listing. We cannot compel a refund.
• If you paid but the venue marks the payment as not received, the booking is cancelled and the slot released. Resolve the discrepancy with the venue using your UPI reference number (UTR) as proof of transfer.

3. Venue owner subscription plans

Khelam offers two paid listing plans: Starter (₹200/month, one venue) and Pro (₹999/month, unlimited venues). Khelam charges no commission on bookings on either plan. Owners pay Khelam directly (currently via manual bank transfer or UPI, while automated billing is being set up). For these subscription payments:

• Free trial: The Pro plan includes a 30-day free trial. You may cancel at any time during the trial with no charge.
• Monthly subscription fee (₹200 or ₹999/month): If you cancel within 7 days of a billing date for reasons attributable to a service issue on Khelam's side (e.g. extended platform downtime preventing you from managing your listing), you may request a full refund of that billing cycle.
• Change of mind: Subscription fees already paid for the current billing cycle are non-refundable for a simple change of mind, but you may cancel to prevent future charges at any time.
• No commission: Khelam does not take a commission on bookings and does not process booking payments (see Section 2), so there is nothing to refund on individual bookings. If this ever changes, we will update this policy in advance.
• Downgrades: If you move from Pro to Starter mid-cycle, the change takes effect at your next billing date; the difference for the current cycle is not refunded.

4. How to request a refund

To request a refund for a Khelam subscription charge, email us with:

• Your registered venue name and owner account email.
• The date and amount of the charge in question.
• The reason for your refund request.

Send this to support@khelam.space with the subject line "Refund request."

5. Processing time

We aim to review and respond to refund requests within 5 business days. If a refund is approved, it will be issued to the original payment method used, and may take an additional 5–10 business days to reflect depending on your bank or UPI provider.

6. Contact us

For any refund-related questions:

Email: support@khelam.space